Privacy policy

Last updated: February 25, 2026

Trinketly operates this store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are powered by Shopify, which enables us to provide our online store to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

 

Personal Information We Collect

We collect personal information depending on how you interact with our store, including:

Contact & delivery information

  • Name

  • Phone number

  • Shipping address

  • Order notes or instructions

Order & transaction information

  • Items viewed or purchased

  • Order history

  • Payment method used

  • Delivery and exchange records

Account information (if you create an account)

  • Login credentials

  • Saved details or preferences

Payment information

  • Cash on Delivery order confirmation

  • Mobile payment confirmations when provided manually (e.g., via chat)

Device & usage information

  • IP address

  • Browser type

  • Device information

  • Pages viewed and interaction with the website

Communications

  • Messages you send through WhatsApp, social media, or other contact channels.

 

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you browse our website

  • From service providers who help us operate the store

  • From advertising platforms when you interact with our ads

 

How We Use Your Personal Information

We use your information to:

  • Process and deliver orders

  • Arrange shipping and manage exchanges or returns

  • Provide customer support

  • Communicate order updates

  • Improve our store and customer experience

  • Detect fraud or security risks

  • Show relevant advertisements and marketing content

  • Comply with legal obligations

We may store order history to manage exchanges, returns, and customer service.

 

Marketing & Advertising

We run targeted advertising campaigns on Facebook and Instagram.

Our website may use tracking technologies (such as Meta Pixel) to understand visitor behaviour and show relevant ads.

We may introduce additional analytics or advertising tools in the future to improve our marketing performance.

 

Payments

Orders placed on our website are currently paid through:

  • Cash on Delivery (COD)

Mobile payments (such as bKash) may be accepted only through direct communication channels (WhatsApp, social media messaging, etc.), not through automated website checkout.

 

Shipping & Delivery Partners

To fulfill your orders, we may share necessary delivery information (name, phone number, shipping address) with logistics partners, including but not limited to:

  • Pathao

  • Steadfast Courier

  • RedX

The specific partner used may vary depending on service availability and performance.

Delivery partners may send operational SMS notifications related to your shipment.

 

How We Share Personal Information

We may share your information with:

  • Shopify (to operate and host our store)

  • Payment and technology providers

  • Delivery and logistics partners

  • Advertising and marketing platforms

  • Authorities if legally required

We only share information necessary to provide our services.

 

Shopify Data Processing

Our store is hosted by Shopify. Information you provide may be processed or stored by Shopify and its service providers, which may operate outside your country.

To learn more:

Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

Shopify Privacy Request Portal (data access or deletion requests):
https://privacy.shopify.com/en/data-subject-request

 

International Data Transfers

Your personal information may be processed or stored in countries outside Bangladesh where our service providers operate.

 

Data Retention

We keep your information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain records for exchanges or disputes

  • Meet legal or operational requirements

 

Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

 

Children’s Privacy

Our products are intended for general consumer use. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by law.

If you believe a minor has provided personal information without consent, please contact us to request removal.

 

Your Rights

Depending on applicable laws, you may have rights to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Object to certain data uses

These rights may not apply in all regions, including Bangladesh.

You can contact us to make a request.

 

Contact & Privacy Requests

For privacy questions, data requests, or complaints, contact us through:

Phone / WhatsApp: 01347351103
Instagram: @trinketly.bd
Facebook Page: Trinketly (username: trinketlybd)

We respond to messages and calls through these channels.

 

Third-Party Links

Our website may contain links to external websites or social platforms. We are not responsible for their privacy practices.

 

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.